Customer Experience in Tourism and Hospitality

By Preetam Ramphul
HRDC Claimable MQA Approved
Customer Experience in Tourism and Hospitality

About this course

Guest journey mapping; Service excellence standards; Personalised service; Handling complaints professionally; Building loyalty; Managing expectations; Emotional engagement; Communication skills; Upselling basics; Reputation management; Customer feedback analysis; Service improvement planning

Who is this for?

Hospitality Staff, Tourism Professionals, Managers

Course Details

Date
To be announced
Presenter
Preetam Ramphul
Enroll Now Contact Instructor
CategoriesCustomer Service
Tags
Customer ExperienceHospitality