Preetam Ramphul
Founder & CEO | Trainer & Coach · BOOST Corporate Training
About
Courses by Preetam Ramphul
Customer Service Customer Facing
Understanding customer expectations; Psychology of service; Professional communication; Active listening skills; Managing difficult customers; Complaint resolution framework; Service recovery techniques; Emotional control; Positive language use; Building loyalty; Handling feedback; Service…
Strategic Thinking and Decision Making
Strategic mindset development; SWOT analysis basics; Risk evaluation; Data driven decisions; Prioritisation strategies; Long term planning; Problem solving frameworks; Business acumen fundamentals; Aligning decisions to goals; Scenario planning; Reducing reactive…
Mastering Time Management Proven Strategies Enhanced by AI
This practical course helps professionals take control of their time, priorities, and workload by combining proven time management techniques with the power of Artificial Intelligence. Participants will learn how to…
Teamwork and Culture Building
Building team trust; Understanding team dynamics; Effective collaboration; Communication clarity; Conflict resolution basics; Aligning with corporate values; Strengthening engagement; Accountability within teams; Feedback culture; Encouraging ownership; High performance behaviours; Team…
Lean 5S Workplace Organisation
Sort principles; Set in order methods; Shine standards; Standardise approach; Sustain discipline; Workplace safety; Visual management; Reducing waste; Improving efficiency; Employee ownership; Audit basics; 5S implementation plan
Diversity Equity and Inclusion Mauritian Context
Inclusive leadership principles; Bias awareness; Cultural sensitivity; Respectful communication; Equal opportunity awareness; Building inclusive teams; Managing diversity positively; Workplace fairness; Reducing discrimination risks; Psychological safety; Strengthening belonging; Inclusion action plan
C Level Selling
Executive decision priorities; Strategic account mapping; Value based selling; Communicating at senior level; Building strong business cases; ROI positioning; Influencing key stakeholders; Handling high level objections; Strategic questioning; Executive meeting…
Corporate Governance for Managers
Governance fundamentals; Ethical leadership; Compliance awareness; Accountability principles; Risk oversight basics; Transparency culture; Board responsibilities overview; Reporting structures; Decision integrity; Corporate responsibility; Policy awareness; Governance action plan
Lean Six Sigma Yellow Belt
Lean principles overview; Understanding waste types; Process mapping basics; DMAIC introduction; Root cause basics; Data awareness; Continuous improvement mindset; Standardisation fundamentals; Performance measurement basics; Problem solving structure; Team participation; Improvement…
Advanced Project Management PMP Aligned
Integration management basics; Scope management control; Time management tools; Cost control techniques; Quality management; Risk planning; Procurement awareness; Stakeholder engagement; Performance monitoring; Governance fundamentals; Structured documentation; Complex project coordination
Customer Service for Call Centres
Call handling structure; Active listening mastery; Tone and voice control; Managing difficult calls; De escalation techniques; Service recovery approach; Efficiency in call management; Reducing escalation cases; Professional empathy; Building customer…
Leading with Emotional Intelligence
Self awareness development; Emotional regulation; Empathy building; Active listening mastery; Managing difficult conversations; Conflict resolution strategies; Psychological safety principles; Influencing with empathy; Trust building techniques; Emotional triggers awareness; Morale improvement;…
Root Cause Analysis 5 Whys Fishbone A3
5 Whys technique; Fishbone diagram; A3 thinking approach; Problem definition clarity; Data collection basics; Identifying true causes; Avoiding assumptions; Corrective action planning; Preventing recurrence; Structured reporting; Practical case application; Analytical…
Agile and Scrum Fundamentals
Agile mindset principles; Scrum roles and responsibilities; Sprint planning basics; Backlog management; Iterative delivery; Team collaboration; Daily stand up purpose; Retrospective practice; Managing changing requirements; Continuous improvement mindset; Agile communication;…
Smart Leadership
Leadership versus management; Modern leadership styles; Leading through change; Strategic thinking basics; Decision making frameworks; Accountability culture; Motivating teams; Effective delegation; Performance conversations; Building trust; Handling resistance; Leadership development plan
Project Portfolio Management
Portfolio alignment; Project prioritisation; Resource allocation basics; Strategic fit analysis; Governance principles; Performance tracking; Risk balancing; Investment awareness; Decision frameworks; Value optimisation; Reporting structures; Portfolio review process
Work Life Balance in Hybrid Models
Managing remote productivity; Setting boundaries; Digital discipline; Communication clarity; Work prioritisation; Avoiding burnout; Team coordination; Time structuring; Healthy routines; Engagement strategies; Performance tracking; Sustainable work habits
Risk Management in Projects
Risk identification tools; Risk matrix application; Impact assessment; Mitigation planning; Monitoring risks; Proactive response strategies; Avoiding project surprises; Stakeholder communication; Risk documentation; Contingency planning; Risk prioritisation; Practical case exercises
Coaching Skills for Managers
Manager as coach mindset; GROW model application; Effective questioning skills; Constructive feedback; Accountability techniques; Performance development; Empowering employees; Active listening; Coaching conversations; Handling underperformance; Building growth culture; Coaching action plan
Mindfulness at Work
Mindfulness fundamentals; Focus training; Breathing exercises; Managing distractions; Emotional calmness; Decision clarity; Stress reduction; Present moment awareness; Workplace focus habits; Improving attention span; Energy management; Mindfulness action plan
Entrepreneurship in Mauritius
Business idea validation; Market research basics; Business registration overview; Financial planning basics; Marketing fundamentals; Risk awareness; Scaling strategies; Customer acquisition; Local regulatory awareness; Business sustainability; Growth planning; Entrepreneur action roadmap
Sales Mastery
Modern sales mindset; Prospecting and lead qualification; Understanding buyer psychology; Asking powerful sales questions; Handling objections confidently; Negotiation positioning; Win win selling approach; Closing techniques that convert; Building long term…
Reinforcing Corporate Culture and Building Resilience
Culture alignment fundamentals; Organisational values reinforcement; Building resilience mindset; Managing change positively; Strengthening engagement; Ownership culture; Communication alignment; Encouraging adaptability; Performance responsibility; Emotional strength; Team unity; Culture action plan
Team Building for Performance
High performance team principles; Motivation drivers; Clear goal alignment; Role clarity; Collaboration techniques; Conflict handling; Building accountability; Strengthening trust; Improving coordination; Measuring team performance; Encouraging innovation; Team performance improvement plan
Service Excellence in Public Sector
Citizen experience focus; Professional communication; Accountability awareness; Complaint handling structure; Service efficiency; Process clarity; Transparency principles; Building public trust; Performance improvement; Ethical conduct; Service measurement basics; Continuous improvement plan
Negotiation Skills
Negotiation preparation; Understanding interests; Communication clarity; Influencing strategies; Managing objections; Win win positioning; Strategic concessions; Closing agreements; Avoiding conflicts; Confidence building; Relationship preservation; Practical exercises
Sales Negotiation and Closing Skills
Negotiation fundamentals; Preparation strategies; Understanding negotiation psychology; Win win outcomes; Handling price objections; Influencing techniques; Strategic concessions; Reading buying signals; Confident closing; Securing commitment; Avoiding negotiation mistakes; Practical negotiation exercises
Resilience and Mental Health Awareness
Understanding resilience; Emotional balance techniques; Workplace wellbeing awareness; Managing pressure; Support systems; Healthy coping habits; Communication openness; Psychological safety basics; Preventing burnout; Building mental strength; Self care awareness; Resilience improvement…
Digital Transformation Awareness
Digital disruption trends; Technology impact awareness; Innovation mindset; Customer digital expectations; Process digitisation basics; Risk awareness; Competitive advantage; Organisational readiness; Change adaptation; Digital strategy basics; Performance tracking; Transformation roadmap overview
Finance for Non Financial Managers
Understanding profit and loss; Cash flow basics; Budget awareness; Cost control principles; Financial ratios basics; Revenue drivers; Expense management; Investment awareness; Financial decision support; Performance tracking; Reading simple statements; Business…
Business Writing and Reporting
Professional email structure; Clear messaging; Report formatting basics; Executive summaries; Persuasive communication; Avoiding ambiguity; Structured writing; Tone awareness; Grammar essentials; Clarity improvement; Audience focused writing; Writing improvement plan
Project Management Essentials
Project lifecycle fundamentals; Defining scope clearly; Work breakdown basics; Scheduling techniques; Budget awareness; Risk identification; Stakeholder communication; Monitoring progress; Resource coordination; Managing constraints; Project documentation basics; Improving delivery reliability
Lean and AI for Process Automation
Process mapping; Identifying automation opportunities; Eliminating waste digitally; AI workflow support; Task automation basics; Productivity enhancement; Data supported improvements; Digital efficiency mindset; Monitoring improvements; Risk awareness; Innovation mindset; Automation action…
Cybersecurity Awareness for Employees
Common cyber threats; Phishing identification; Password security; Data protection basics; Safe internet practices; Social engineering awareness; Device security basics; Reporting incidents; Risk reduction behaviour; Workplace cyber hygiene; Responsibility culture; Cyber…
Customer Experience in Tourism and Hospitality
Guest journey mapping; Service excellence standards; Personalised service; Handling complaints professionally; Building loyalty; Managing expectations; Emotional engagement; Communication skills; Upselling basics; Reputation management; Customer feedback analysis; Service improvement planning
Digital and Social Selling
LinkedIn prospecting strategies; Digital credibility building; Online lead generation; CRM utilisation; Social engagement techniques; Content positioning basics; AI supported outreach; Nurturing digital relationships; Personal branding fundamentals; Tracking digital performance; Building…
Stress Management
Understanding stress triggers; Emotional awareness; Coping techniques; Breathing exercises; Mindset shifts; Time management link; Reducing burnout; Work pressure control; Building resilience; Positive habits; Energy management; Personal stress reduction plan
Storytelling for Leaders
Leadership storytelling basics; Structuring powerful messages; Emotional engagement; Authentic communication; Vision articulation; Influence techniques; Audience connection; Confidence building; Public speaking improvement; Impactful messaging; Persuasive narratives; Leadership presence enhancement
Digital Tools for Project Management
Jira overview; Trello board management; MS Project basics; Asana workflow setup; Task tracking systems; Reporting dashboards; Collaboration tools; Digital visibility; Workflow optimisation; Remote coordination; Automation basics; Practical tool comparison
Lean Six Sigma Green Belt
Advanced DMAIC application; Data analysis basics; Control charts introduction; Process capability basics; Root cause depth analysis; Improvement project execution; Stakeholder reporting; Performance measurement; Sustainable improvements; Risk awareness; Change support; Project…
Stakeholder Management and Communication
Stakeholder identification; Mapping influence levels; Communication planning; Managing expectations; Handling conflicts; Building trust; Reporting clarity; Feedback mechanisms; Aligning interests; Engagement strategies; Escalation management; Stakeholder improvement plan
Change Management for Projects
Understanding resistance; Change frameworks; Communication planning; Stakeholder alignment; Managing uncertainty; Building buy in; Leadership in change; Addressing concerns; Supporting transition; Monitoring adoption; Reinforcing new behaviours; Change action plan
Kaizen and Continuous Improvement
Continuous improvement mindset; Small step improvements; Team engagement; Waste identification; Problem solving tools; Feedback loops; Performance tracking; Encouraging ideas; Ownership culture; Daily improvement habits; Change measurement; Improvement roadmap
Art Therapy for Creativity and Stress Relief
Creative expression basics; Emotional awareness through art; Stress release techniques; Self reflection exercises; Mindful creativity; Building confidence; Enhancing focus; Reducing anxiety; Encouraging innovation; Group sharing; Safe expression environment; Personal wellbeing…
Lean Six Sigma Black Belt
Strategic deployment; Advanced statistical thinking; Leadership in improvement; Project mentoring; Performance dashboards; Process optimisation; Cost reduction strategy; Governance awareness; Cultural transformation; Continuous improvement leadership; Data driven culture; Large scale change…
AI for Business Productivity
Introduction to AI tools; Prompt writing basics; AI for planning; AI for reporting; Automating routine tasks; Improving communication; Time efficiency; Ethical AI awareness; Reducing workload; Digital productivity; Workflow enhancement; Personal…
Cyberentrepreneurship
Online business models; Digital income streams; Social media monetisation; E commerce basics; Online branding; Customer acquisition digitally; Content positioning; Digital marketing basics; Revenue optimisation; Risk awareness; Growth strategies; Business launch…
Creativity and Innovation Workshops
Creative thinking techniques; Brainstorming methods; Design thinking basics; Problem reframing; Idea generation tools; Collaboration creativity; Innovation mindset; Risk taking awareness; Evaluating ideas; Practical challenges; Encouraging experimentation; Innovation action plan