Customer Service Customer Facing

HRDC Claimable MQA Approved

About this course

Understanding customer expectations; Psychology of service; Professional communication; Active listening skills; Managing difficult customers; Complaint resolution framework; Service recovery techniques; Emotional control; Positive language use; Building loyalty; Handling feedback; Service improvement plan

Who is this for?

Frontline Staff, Customer Service Representatives, Hospitality Professionals

Course Details

Date: To be announced
Presenter: Preetam Ramphul

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CategoriesCustomer Service